Order Processing
Orders are typically processed and shipped within 2 business days after payment is received. Please note: For bulky products such as multi-zone mini split ACs and central air heat pumps, TOSOT uses pallet shipping to prevent damage during transit. As a result, the order processing time will be extended to 5–7 business days to allow for proper palletizing. Tracking information will be shared as soon as it's available. If an item is out of stock, TOSOT customer service team will contact you for possible solutions.
Shipping Time
Orders from the contiguous United States ship via UPS Ground, FedEx, or an alternative carrier, based on availability. Delivery generally takes 5-7 business days but may vary due to weather, peak season, or other factors. If your order hasn’t arrived within 10 days after receiving the tracking number, please contact us for assistance.
Tracking Your Order
Once shipped, the tracking number will be emailed to you. You can track your order by entering the tracking number into a search engine, followed by “tracking number.” Alternatively, you can visit the carrier’s website directly to track your order:
For further assistance, feel free to reach out to our support team at support@tosotdirect.com.