Open Box items are products which have damaged packaging or are otherwise not suitable to be sold as new. Open Box items are verified to work properly and include all essential parts and accessories (original or comparable substitutes).

Open Box items operate as intended, but show minor to moderate physical flaws, scratches, or scuffs that affect cosmetic appearance.

Open Box items come with a 6-month warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact support@tosotdirect.com so we can arrange a replacement.