A letter to TOSOT family members

Hi everyone,

We have received messages lately asking about the delivery status of TOSOT orders. Unfortunately, your delivery time may experience a delay up to 20 days longer than the original estimate.

If you try to track the status of your package on FedEx's website, it may show that the label has been printed but the package has not been shipped. In most cases this is not true.

We use a warehouse in California to fulfill most of our orders. Unfortunately, the local FedEx fulfillment center has been impacted by the continued growth of the COVID-19 pandemic.

In order to follow California Governor Newsom's order to maintain safe social distancing, FedEx has had to reduce the number of workers at their fulfillment centers. As a result, many packages have accumulated in the FedEx warehouse but have not been scanned yet.

We are closely monitoring the tracking status of all packages and are working with FedEx to solve this issue. With limited staff and decreased truck capacity, we can do nothing but work with FedEx as they try to ship packages with reduced staff.

We totally understand any frustration and disappointment this brings you because we would feel the same way.

Our team is working extended hours from home to handle any questions you have. Thank you for standing by us as we try to get you your order as soon as possible.

Wishing you well,

TOSOT Support Team

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